Most support systems are a nightmare. You send in a question and get some copy-paste reply from someone who doesn’t actually care. Their job is just to close your ticket and move on.

I do things differently. I answer every support ticket myself, personally. That way you get the real help you need, tailored to your situation, when you need it.

I typically reply within minutes if I’m online.

If I’m asleep, you’ll have to wait until I wake up – but you’ll always get a real answer from me, not a script.

Philip Borrowman